Support Coordinator/Lifestyle Consultant

Posted 30.04.2020


Employee - Lifestyle Companions Role Description

Organisation Context:

Mix It Up – Live life your way is a social connection and engagement service that is focussed on assisting people to connect and achieve their individual goals. Mix It Up – Live life your way is based at 41 Joycelyn Avenue, Surrey Downs however our core work is undertaken in the broader community. Mix It Up – Live life your way provides a variety of services to people receiving NDIS funding. Services include: Support Coordination, Support Connection, Capacity Building and Support to participants to participate in community and mentoring opportunities for participants. 


​To help create positive lifestyle options to participants to engage in a full, rich and valued life through social engagement and community participation by supporting participant’s individual hopes, dreams and choices.

Position:Support Coordinator/Lifestyle Consultant

Employment Status Support Coordinator/Lifestyle Consultant: Casual

Classification and Salary: Social, Community, Home Care and Disability Services (SCHCDS) Industry Award 2010 - Social and Community Services - Employee Level 3

Hours: Monday to Friday between the hours of 6:00am - 8:00pm

Role Overview:

A large part of the role will include coordinating access to the required services identified in the individually funded package. The Support Coordinator/ Lifestyle Consultant will support participants with a range of individual needs and assist them to strengthen their abilities to connect with relevant supports, to develop and maintain support relationships and to increase their capacity to independently navigate through the challenges involved in coordinating their support requirements. By using a community development approach, the Support Coordinator /Lifestyle Consultant will build their local knowledge of the available services.


The successful applicant for the Support Coordinator Lifestyle Consultant position will bring solid experience in the human services environment. In particular, they will bring support coordination skills and stakeholder engagement ability and demonstrate an understanding of how best to access, advocate for, and maintain services for customers living with a mental illness/ disability who have complex needs.

This experience will be complimented by excellent report writing skills and a keen and dedicated commitment to supporting and improving outcomes for people living with mental illness/psychiatric disability in our community.


​The Support Coordinator / Lifestyle Consultant is accountable to the Mix It Up – Live life your way business owner. This may change into the future in response to business demands.

Position Context: National Disability Insurance Scheme

The NDIS is a person centred, market driven, social insurance scheme established to provide support for people who have a permanent or likely to be permanent disability for the whole of their lives. Its intent is to give individuals: 

  • Empowerment to choose supports and services 

  • Holistic person-centred planning

Conditions of Employment:

The terms and conditions of employment will be in accordance with the Social, Community, Home Care and Disability Services (SCHCDS) Industry Award – Social and Community Services Employee Level 3. 

  •  Criminal record checks completed within the last 6 months are required for all new appointments. Where a new employee has lived outside of Australia for 12 months or more within the last 10 years, an International check is required. 

  • Successful Working with Children, Aged Care Sector, Disability Services and Vulnerable Persons screenings are required before commencement of work. 

  • • You must maintain a right to work in Australia in the position, location of employment and within the limitations of your visa during your employment with Mix It Up – Live life your way. You must notify Mix It Up – Live life your way of any changes to your visa or right to work in Australia.   

Essential Requirements:
  • Willing to work in a variety of community settings.

  • Provision of satisfactory DCSI Aged services employment screening, Disability services employment screening, Child- Related services employment screening and vulnerable persons screening prior signing contract.

  • ‘C’ Class Driver’s License.

  • Full Comprehensive Vehicle Insurance.

  • Up to date Influenza Vaccination.

Work Health and Safety:
  • Observe all Work, Health Safety and Welfare policies and procedures, follow directions and report all WHS matters.

  • Conform to Mix It Up - Live life your way’s Code of Conduct, Privacy and Confidentiality and all other policies and procedures.

  • Adhere to legislative requirements including but not limited to the WHS Act 2012, the Disability Discrimination Act, NDIS Act and the Equal Opportunity Act.

Key Responsibilities:
Provide Support Coordination/Lifestyle Consultation services to NDIA participants
  • Accept referrals and engage NDIA participants to complete Service Agreement.

  • Support participants to understand their NDIS Plan, and the funding allocations and supports outlined.

  • Engage with individual participants and collaboratively implement the individually funded package plan.

  • Provide assistance linking participants to appropriate providers to meet the needs identified in their individually funded package plans.

  • Coordinate a range of supports including informal, mainstream and funded providers and support participants to complete Service Agreements where required.

  • Engage informal and formal support networks, resolve points of conflict or crisis to develop participants capacity and resilience within their own network and community.

  • Develop intervention plans for implementation by Support Workers as required.

  • Work with the customer and other providers to develop a Risk Assessment and Management Plan. 

  • Advocate for the participant as needed or requested.

  • Provide regular feedback and reports to the NDIA and participate in the review of the package as required.

Participate fully as a team member
  • Using the team approach to support work, co-operate closely with other team members and service providers to ensure continuity of care and provision of a comprehensive service.

  • Actively participate in reflective practice through team meetings, decision-making processes, service planning sessions, supervision and staff development activities.

  • Assist the team to further develop best practice and review and develop policies.

  • Assist the team to regularly evaluate the effectiveness of the service in consultation with customers.

Develop and foster partnerships
  • Build awareness of the NDIS program’s benefits with key stakeholders.

  • Develop collaborative working relationships with other Mix it Up – Live life your way staff, NDIS staff and external stakeholders.

  • Establish and maintain sustainable service pathways, partnerships and support networks to meet participants needs.

  • Involve carers, family and friends in the implementation of individual packages where appropriate.

Maintain records and resources
  • Collect, collate and maintain data on all participant interactions, ensuring that the data is accurate, up to date and complies with reporting guidelines.

  • Collect information on local community services and supports.

  • Maintain participant records/case notes and statistical information relevant to the Program.

  • Provide regular feedback and reports to NDIA as required.

  • Participate in the review of the package as required and regularly report to management regarding achievement of participants individual plans.

Selection criteria

The following competency criteria will inform our selection decision:

  • Adhering to principles and values.

  • Upholds ethical behaviour, consistent with values as characterised by honesty and fairness.

  • Demonstrates integrity and credibility, and fosters open honest communication.

  • Demonstrates commitment to the organisation and its values.

Working with people and building relationships
  • Adapts to the team and builds team spirit 

  • Listens, consults others and communicates proactively to address conflict.

  • Develops and openly communicates self-insight such as an awareness of own strengths and areas for development.

  • Clearly conveys opinions and information verbally.

  • Establishes respectful professional relationships that have clear boundaries with participants, staff and partner organisations.

  • Develops and maintains productive working relationships with other staff and organisations.

  • Gains agreement and commitment from others by engaging and gaining respect.

  • Manages conflict in a fair and transparent manner.

Working with people and building relationships
  • Speaks clearly fluently and honestly to engender trust.

  • Demonstrates awareness of, and ability to, regulate their own emotional reactions.

  • Adapts communication style to meet the needs of others.

  • Engages with a diverse range of people and can build productive working relationships with colleagues and partner organisations.

  • Produces new ideas, approaches or insights when working with participants.

  • Promotes ideas on behalf of self or others and supports others to self-advocate.

Planning organising and problem solving
  • Manages time and prioritises tasks effectively.

  • Sources and organises resources required for a task.

  • Is accountable and proactive about reviewing progress and outcomes.

  • Is innovative and creative when producing workable solutions to problems.

  • Appropriately follows instructions from others and understands and respects authority.

  • Exercises common sense in making judgments and seeks solutions to problems.

  • Supports continuous improvement through developing new ideas and supporting change initiatives.

Planning organising and problem solving
  • Adapts to changing circumstances and responds to the reactions and feedback of others.

  • Shows respect and sensitivity towards diversity.

  • Deals with ambiguity, making positive use of the opportunities it presents.

  • Maintains a hopeful and positive outlook during challenging times at work.

  • Demonstrates self-awareness and ability to reflect and handle feedback well and learn from it.

How to apply Application Procedure:

To discuss the position, please contact: Angie Taylor, at Applications should include a CV and a Cover Letter explaining your interest in the position and working at Mix It Up – Live life your way.  You do not need to provide a written response to the selection criteria. To apply, please: 

  • Include three current referees. 

  • Ensure the files are in Word (.doc)

Applications Close 25.05.2020

Reviewed By:
Angela Taylor

Mix it Up - Live Life Your Way Business Owner


Approved By:

Angela Taylor

Mix it Up - Live Life Your Way Business Owner


©2020 Mix It Up

ABN 69 391 703 300

Provider No. 4050037874

Live Life Your Way

41 Joycelyn Ave, Surrey Downs SA 5126

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Mix It Up – Live life your way acknowledges that we are meeting on the traditional country of the Kaurna people of the Adelaide Plains.

We recognise and respect their cultural heritage, beliefs and relationship with the land. We acknowledge that they are of continuing importance to the Kaurna people living today.

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