CORE SUPPORTS - Service Planning and Support 

​      Service Type

• Service Establishment fee - $675.60 - (For service users requiring 20hrs/month of service) - 04_049_0125_1_1  

• Face-to-Face Support Planning - $67.56/hr - (Support planning, meetings, reviews, assessments, provider travel - 04_104_0125_6_1

• Non-Face-to-Face Services - $67.56/hr - (Documentation and communication - 04_104_125_6_1 

• Reporting - $67.56/hr - (2hrs of base service rate) - 04_104_125_6_1

• Transport - $1.20/km - (Participant travel for support)

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CORE SUPPORTS - Assistance with Social, Economic and Community Participation

(2hr service engagement)

    Service Type

• ​Monday to Friday - 6:00am - 8:00pm - $67.56/hr - 04_104_0125_6_1

• Monday to Friday - 8:00pm - 600oam - $74.44/hr - 04_103_0125_6_1

• Saturday (all day) - $95.07/hr - 04_105_0125_6_1

• Sunday (all day) - $122.59/hr - 04_106_125_6_1

• Public Holidays - $150.10/hr - 04_102_0125_6_1

• Core Activity Based Transport - $1.00/km - 04_590_0125_6_1

• Provider Travel – Non-Labour Costs (Parking and running cost of provider vehicle) - $1.00/km - 04_799_0125_6-1

• Shadow Shifts - up to six hours/year - $67.56/hr - 04_104_0125_6_1

• Cancellation/No Show fee - 100% of service rate if less than 7 days' notice - 04_104_0125_6_1

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CAPACITY BUILDING - Increased Social and Community Participation 

(Services Monday - Friday 8.00am – 6.00pm) 

​​     Service Type

• Increased Social and Community Participation (Assistance in coordinating or managing life stages, transitions and supports, includes mentoring, peer support and skill development) - $77.00/hr - 09_006_0106_6_3

• Face-to-Face Support Planning (Meetings, reviews, assessments, provider travel) - $77.00/hr - 09_006_0106_6_3

• Non–Face-to-Face (Documentation, communication, report writing) - $77.00/Hour - 09_006_0106_6_3

• Activity Based Transport Assistance in Coordinating or Managing Life Stages, Transitions & Supports) - $1.00/km - 09_590_0106_6_3

• Provider Travel – Non-Labour Costs (Parking and running cost of provider vehicle) - $1.00/km - 09_799_0106_6_3

• Cancellation/No Show fee - 100% of service rate if less than 7 days' notice - 09_006_0106_6_3

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CAPACITY BUILDING - Development of Daily Living & Life Skills, Skill Development & Training

(Services Monday - Friday 8.00am – 6.00pm) 

     Service Type

• Development of Daily Living and Life Skills, Skill Development and Training - $77.00/hr - 09_009_0117_6_3

• Face-to-Face Support Planning (Meetings, reviews, assessments, provider travel) - $77.00/hr - 09_009_0117_6_3

• Non–Face-to-Face (Documentation, communication, report writing) - $77.00/hr - 09_009_0117_6_3

• Activity Based Transport Development of Daily Living Skills (Transporting participants to an activity) - $1.00/km - 09_591_0117_6_3

• Provider Travel – Non-Labour Costs (Parking and running cost of provider vehicle) - $1.00/km - 09_799_0117_6_3

• Cancellation/No Show fee -100% of service rate if less than 7 days' notice - 09_009_0117_6_3

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CAPACITY BUILDING - Individual Social Skill Development

(​Services provided Monday – Friday 8.00am – 6.00pm)

​      Service Type

• Individual Social Skill Development - $77.00/hr - 11_024_0117_7_3

• Face-to-Face Support Planning (Meetings, reviews, assessments, provider travel) - $77.00/hr - 11_024_0117_7_3

• Non–Face-to-Face (Documentation, communication, report writing) - $77.00/hr - 11_024_0117_7_3

• Activity Based Transport Development of Daily Living skills (Transporting participants to an activity) - $1.00/km - 11_590_0117_7_3

• Provider Travel – Non-Labour Costs (Parking and running cost of provider vehicle) - $1.00/km - 11_799_0117_7_3

• Cancellation/No Show fee -100% of service rate if less than 7 days' notice - 11_024_0117_7_3

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CAPACITY BUILDING - Improved Skill Development and Training, Public Transport Training

(​Services provided Monday – Friday 8.00am – 6.00pm)

​      Service Type​

• Improved skill development & training and, public transport training - $67.56/hr - 15_037_0117_1_3

• Face-to-Face Support Planning (Meetings, reviews, assessments, provider travel) - $67.56/hr - 15_037_0117_1_3

• Non–Face-to-Face (Documentation, Communication, Report writing) - $67.56/hr - 15_037_0117_1_3

• Provider Travel – Non-Labour Costs (Parking and running cost of provider vehicle) - $1.00/km - 15_799_0117_1_3

• Cancellation/No Show fee – 100% of service rate if less than 7 days' notice -15_037_0117_1_3

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CAPACITY BUILDING - Assistance with Decision Making, Daily Planning & Budgeting​

(​Services provided Monday – Friday 8.00am – 6.00pm)

    Service Type

• Assistance with decision making, daily planning and budgeting - $67.56hr - 15_035_0106_1_3

• Support Planning (Meetings, reviews, assessments, provider travel) - $67.56/hr - 15_035_0106_1_3

• Non–Face-to-Face (Documentation, communication, report writing) - $67.56/hr - 15_035_0106_1_3

• Provider Travel – Non-Labour Costs (Parking and running cost of provider vehicle) - $1.00/km – 15_799_0106_1_3

• Cancellation/No Show fee - 100% of service rate if less than 7 days' notice - 15_035_0106_1_3

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Coordination of Supports

(​Services provided Monday – Friday 8.00am – 6.00pm)​

      Service Type

• Coordination of Supports - Support Coordination (Assistance in coordinating or managing life stages, transitions and supports) -$100.14/hr   - 07_002_0106_8_3 (2-day cancellation required)

• Coordination of Supports - Supports Connection (Assistance in Coordinating or managing life stages, transitions and supports) - $77.00/hr   - 07_001_0106_8_3 (7-day cancellation required)

• Provider Travel – Non-Labour Costs (Parking and running cost of provider vehicle) - $1.00/km - 07_799_0106_6_3

• Parking and running cost of provider vehicle - $1.00/km - 01_799_0106_1_1

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Capacity Building - Psychosocial Recovery Coaching 

​     Service Type

• Monday – Friday days, 6.00am – 8.00pm - $101.42/hr - 07_101_0106_6_3

• Monday – Friday evenings, 8.00pm – 12.00am - $111.74/hr - 07_102_0106_6_3

• Monday – Friday nights, 12.00am – 6.00am - $113.81/hr - 07_103_0106_6_3

• Saturday – All day, $142.71/hr - 07_104_0106_6_3

• Sunday – All Day, $184.01/hr - 07_105_0106_6_3

• Public Holidays - $225.31/Hour - 07_106_0106_6_3

• Face-to-Face Support Planning (meetings, reviews, assessments, provider travel) - $101.42/hr - 07_101_0106_6_3

• Non–Face-to-Face (Documentation, communication, report writing) - $101.42/Hour - 07_101_0106_6_3

• CB – Activity Based Transport - $1.00/km - 07_501_0106_6_3

• Provider Travel – Non-Labour Costs - $1.00/km - 07_799_0106_6_3

• Report Writing – $101.42/Hour - 07_101_0106_6_3

• Cancellation/No Show fee – 100% of service rate if less than 7 days' notice

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Fees and Charges Explained

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Establishment Fee 

If Mix It Up – Live life your way, provides a participant with a minimum of 20 hours per month for three or more consecutive months of the following supports, an establishment fee will be charged.

 

Direct Support and Support Planning 

Hours used to deliver support to you in person (e.g. meetings, support within your home, support to access the community, etc.) as per normal.

 

Shadow Shifts 

If you require that any new worker is introduced to you through a current worker (i.e. a shadow shift that both workers attend), due to complex medical/behavioural support needs, then up to six hours per year can be claimed.

 

Non-Face-To-Face (Indirect work we do regarding your support)

Is charged for the following activities if it is directly related to providing your support and they cannot be completed during your direct support hours:

•  Phone calls to/from you or your nominee/carer/guardian in relation to your support

• Meetings we are required to attend in relation to your support, even if you are not present

• Time to write a case note about what was achieved/occurred during support

• Writing reports for other services/NDIA/internal use (including support plans and handover notes)

• Completing research on your behalf as requested by you if you prefer we do not do this during direct-support hours.

• Communication on your behalf – e.g. emails and follow up.

• Writing and updating your Support Plan due to a change in risk/support strategies – A copy will be provided to you  

• Creating visuals or other resources that will be used during your support

• Discussions between your Lifestyle Companions/Lifestyle Consultants/Psychosocial Recovery Coaches/Support Coordinators/Manager if it is directly in relation to your support (e.g. if your goals/circumstances have changed and how we can support these)
   

You will not be charged for the following activities:

• Staff training or supervision

• pre-engagement visits

• developing a Service Agreements

• entering or amending participant details into system

• Changes to participant's service times

• staff/participant travel monitoring and adjustment

• ongoing NDIS plan monitoring

• completing a quoting tool

• making service bookings and payment claims

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Travel Charges

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Transport – Direct Service

Mileage and travel charges are agreed to as part of individual service agreements.

Travel is charged at $1.20/km.

 

Activity Based Transport

If a Mix It Up – Live life your way employee, is required to attend with you or, to transport you to an approved NDIS-funded activity then Mix It Up – Live life your way, will charge you separately for the time driving to/from the activity, and the kilometers used in taking you to this activity using your NDIS funding.  

The Activity-based transport items listed in the NDIS Price Guide and Support Catalogue include the following community-based activities:

• Assistance with social and community participation

• Improved living arrangements

• Increased social and community participation

• Finding and keeping a job

• Improved relationships

• Improved learning.

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Provider Travel - (Time) 

This is the time it takes for a Mix It Up – Live life your way employee, to travel from the office/last visit to your house/location to participate in direct support (up to a maximum of 30 minutes charged at the hourly rate, for the applicable support).  Capacity Building supports (Support Coordination or Psychosocial Recovery Coaching) will charge a maximum of 30 minutes per trip each way (Maximum 60 minutes return).

As per the NDIS pricing arrangements, in addition to the above travel, providers delivering core and capacity-building supports are permitted to claim for provider travel in respect of a support item can also claim for the time spent travelling from the last participant to their usual place of work.

 

Provider Travel – Non-Labour costs – (Per Km and other Charges)

Charges incurred by Mix It Up – Live life your way, in relation to travel that occurs to arrive at your chosen destination for support or service, or during support, (for activities that do not relate to NDIS approved activities).  This includes metro ticket purchase, parking costs, or per km rate ($1:00) for kilometers travelled to arrive at your home for direct support from the office/last visit. This applies to support items as specified in the NDIS Pricing Arrangements and Price Limits.

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Note

• Please note our prices are subject to increase in accordance with adjusted NDIA efficient price. Any increase will not affect service provision as the funding in your plan will be indexed accordingly to allow for the increase in prices. 

• Event/activity costs – participants are responsible for the entry costs into the event/activity for themselves.

• Participants are required to pay for their own food, drinks, taxi fares and any other items they wish to purchase.

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Last revised 01.07.2024

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