Your rights and responsibilities – A Commitment to Service

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This charter represents a commitment from Mix It Up – Live life your way to uphold the rights and needs of individuals using our service.

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Participants Rights.

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• To be treated with respect and dignity and have your privacy maintained.

• To be encouraged to make your own decisions and choices and be as independent as possible.

• To be treated fairly and without discrimination.

• To be informed of your rights and responsibilities.

• To be supported to connect with other services if needed.

• To have access to full community participation. 

• To have your personal information protected and only used for the right reasons.

• To have a person of your choice as your nominated representative.

• To have a clearly developed plan of support.

• To receive the appropriate support that is of high quality.

• To be provided with information about the services policies and procedures

• To have your human rights protected and upheld.

• To be informed on how to provide us with feedback on our service and how to make a complaint.

• To esnure your safety and undertake practices that prevent injury to you and others.

• To provide your feedback or complaints without retribution.

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Participants Responsibilities.

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• To treat the workers with respect and dignity.

• To comply with reasonable requests.

• To be responsible for your own behaviour. 

• To advise the Lifestyle Consultant of any concerns as soon as possible – Providing a quality service to you is our priority.

• To advise the Lifestyle Consultant of any health changes or needs prior to the activity or event.

• To consider having ambulance cover – in case of an emergency.

• To pay for the cost of entrance into an activity or event for yourself and Lifestyle Companion.

• To pay your account within 14 days of receiving your invoice.

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Last updated 10.08.2022