Complaints and Feedback

Click here to download a copy of the Complaints, Compliments and Feedback Policy and Procedure (.docx, 98kb)

We'd love to hear from you!

Mix It Up – Live life your way has a genuine commitment to providing quality services for participants.

 

Mix It Up – Live life your way appreciates hearing your suggestions as to how we can improve our service to meet your needs effectively.

 

You may like the way a particular service is provided, or you may be unhappy with a particular aspect.

 

To improve Mix It Up – Live life your way services, we need to hear your comments regarding any issues that impact on you.

 

Please let us know your suggestions for improvement, compliments or complaints, so that we are aware of them.

 

Your views are so important to us and any issues will be followed up.

The first step.

The first step is to speak with the workers. Mix It Up – Live life your way Lifestyle Consultant (Business Owner) may be able to assist if necessary.

 

We can arrange an interpreter for you if required.

Alternatively, complete the attached response form, detach and give it to your Lifestyle Companion, Lifestyle Consultant (Business Owner), or send it to Mix It Up – Live life your way office.

 

If you prefer, comment via email: mixituplivelifeyourway@gmail.com or use our contact form.

How we respond.

We will respond as soon as possible and inform you of how we are responding to your suggestions or concerns.

 

Please be assured that all matters will be treated with discretion.

 

We respect your privacy and will only use personal information for the primary purpose of responding to your issue.

The next step.

You (or your advocate) should speak with a senior member of staff, the manager or coordinator. 

 

Should you feel an issue or concern remains unresolved, write to us at:

Mix It Up – Live life your way

41 Joycelyn Avenue 

Surrey Downs SA 5126

 

We encourage you to bring your concerns or suggestions to our attention in the first instance.

 

Alternatively, you may seek independent advice from an external advocate.

©2020 Mix It Up

ABN 69 391 703 300

Provider No. 4050037874

Live Life Your Way

41 Joycelyn Ave, Surrey Downs SA 5126

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Mix It Up – Live life your way acknowledges that we are meeting on the traditional country of the Kaurna people of the Adelaide Plains.


We recognise and respect their cultural heritage, beliefs and relationship with the land. We acknowledge that they are of continuing importance to the Kaurna people living today.

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