Your Feedback Matters
Compliments, Feedback & Complaints
At Mix It Up – Live life your way, we are committed to providing quality services and continually improving the support we offer.
We value your feedback and welcome compliments, suggestions and complaints. Your views are important to us and help us better meet your needs and improve the experience of all participants.
Step 1: Talk With Us
We encourage you to discuss your feedback, concern or complaint with your Lifestyle Companion or another member of the Mix It Up team in the first instance. Many matters can be resolved quickly through open communication.
If you require additional support, our Lifestyle Options Manager or Director is available to assist. An interpreter can also be arranged if needed.
You can submit feedback, compliments or complaints at any time using our online feedback form. Anonymous feedback is welcome.
Alternatively, feedback can be provided by email at adminteam@mixituplivelifeyourway.com.au or by requesting a paper feedback form from your Lifestyle Companion or the Mix It Up office.
Step 2: Submit Feedback
Please submit your feedback using the form below. Anonymous feedback is welcome.
Alternatively, feedback can be provided by email at adminteam@mixituplivelifeyourway.com.au or by requesting a paper feedback form from your Lifestyle Companion or the Mix It Up office.
Step 3: How We Respond
We will acknowledge and review your feedback, compliment or complaint as soon as possible. We are committed to responding fairly, respectfully and in a timely manner.
You can choose whether you would like to be contacted regarding your feedback. Anonymous feedback is also welcomed and will be reviewed and considered wherever possible.
All feedback is treated confidentially and personal information will only be used for the purpose of responding to your feedback or concern.
Step 4: If You Need Further Support
If you feel your concern has not been resolved, you or your advocate can speak with a senior member of staff, the Lifestyle Options Manager or Director.
We encourage you to raise concerns with us in the first instance so we have the opportunity to work with you towards a positive outcome.
If you would like support to make a complaint or provide feedback, you may seek assistance from a family member, support coordinator, trusted person, or independent advocate. For more information about advocacy services, please visit our Advocacy page.
For more information about how Mix It Up manages feedback, compliments and complaints, please view our Complaints, Compliments and Feedback Policy and Procedures.
If you are not satisfied with the outcome of your complaint, you may also contact the NDIS Quality and Safeguards Commission.
NDIS Quality and Safeguards Commission
📞 1800 035 544
🌐 www.ndiscommission.gov.au